At Smashbox Online, your satisfaction is our guarantee. If for any reason you are not completely satisfied with the products purchased from Smashbox Online, you may return the unused portion for exchange or refund (we’ll even pay for the return shipping fee).

FREE SHIPPING RETURNS
If you would like to return or exchange a product(s) purchased from Smashbox Online, and enjoy free delivery on your return package, please follow the four easy steps below.

1. CALL US 0800 39 00 18
Our Online Service Team will provide a pre-paid return label via email.

2. PRINT IT
Print the label from your email. Complete the Return Merchandise/Exchange section on the back of the invoice included with your order. Please check the appropriate box if the item was a gift.

3. PACK IT
Carefully pack items into the box and include the completed invoice. Seal the box and affix the prepaid label to the outside.

4. SHIP IT
Request a Dawn Wing package pick-up by calling 0800 39 00 18.

RETURN / EXCHANGE FAQS
How long will it take to receive a credit for my returned items?
Once received, returns are processed within 7–10 business days. The time to post a credit to your account can vary and is determined by the issuing bank. Please contact the issuing bank for details.

When I exchange an item, there are two transactions on my credit card. Can you explain?
When an exchange is requested, it is completed in two steps:
1) A credit is issued for the item(s) returned.
2) A new order is processed for the item(s) requested in exchange.
Two transactions will be posted to your account; a credit for the returned item(s) and one charge for the item(s) requested in exchange. Please note that billing for the exchange item is subject to payment authorization and once authorized, it will post immediately to your account. While both the credit transaction and the billing transaction for the exchange occur simultaneously, it may take longer for the credit to post to your account depending upon the bank’s processing times for credits.

I ordered/received the wrong product. Can I return it?

If your online order is not as expected, please contact us at 0800 39 00 18 for assistance.

My item arrived damaged. What should I do?
If you received damaged merchandise, please retain the box, packaging and all contents and CONTACT US as soon as possible for assistance.

Can I return or exchange a product that was purchased at a Smashbox store or at my local department store counter?
At Smashbox Online, we can accept returns and exchanges for products purchased on our website only. Products purchased from a Smashbox store or at a local Smashbox counter should be returned to the location of purchase. If this is not possible, please call our Consumer Communications team at 0800 39 00 18 for assistance.

Damaged Items

When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however if damage occurred to the item(s) in your shipment, please retain the box, the packing materials and items inside and CONTACT us as soon as possible.

Please note all that we only accept returns if we are notified within 10 working days (2 weeks) of the date on which the order was delivered.

Only products purchased on Smashbox.co.za may be returned for refund or exchange.

Any items purchased at a discount cannot be exchanged, but can be returned for a refund if unused and you have notified us with the return period.

If you have questions about returns or exchanges, please contact us by phone at 0800 39 00 18 or via email at CUSTOMERSERVICE@ZA.SMASHBOX.COM.

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